It's now second nature to include a FUT in the BCC line of emails, and fully move on to my next task without having to remember to follow up...It gives me back mental energy for the task at hand. - Charlie Fehrman
This week we are happy to post an interview we did with Charlie Fehrman, a project manager with Midwest Remediation. Charlie uses FollowUpThen to coordinate the actions of insurance companies, repair technicians and property owners to restore homes and buildings that have been impacted by water or fire damage. Read on to see how he uses FollowUpThen to coordinate all of the moving parts necessary to fixing homes and making happy customers.
How do you (or your employees) use FollowUpThen in your business? As a Project Manager for a remediation/restoration company I get a full plate every day. There are customer calls, insurance submissions, and vendor quotes to send/manage. FollowUpThen makes this manageable and takes the stress of "remembering" off my plate. I can just send an email and BCC FUT to "remember" for me in 2 or 3 days, or use a recurring followup to keep reminding myself of an important action. It's now second nature to include a FUT in the BCC line of emails, and fully move on to my next task without having to remember to follow up.
FollowUpThen helps me clear our my mental space to focus on important projects while capturing other important and creative ideas. - Julie Cohen
This post marks the beginning of a new theme for our followup.expert blog: user stories. FollowUpThen is such a flexible system, and there are so many ways to use it. Rather than hearing tips from us (software nerds), we thought it would be more productive to ask our users to share tips with each other. (If you'd like to share your story, get in touch! We'd love to hear from you.)
For our first interview, I had the pleasure of connecting up with Julie Cohen, a successful business owner, author, speaker and executive coach to ask her about how she uses FollowUpThen.
As with many of our users, Julie finds FollowUpThen to be a better tool that to-do lists in many circumstances. For those of us that spend much of our day in our email inboxes, this makes a lot of sense – with autocomplete, a quick reminder is, after all, only a few seconds away.
Read on to see how Julie uses FollowUpThen to make sure ideas don't slip through the cracks, manage an expanding business and stay on top of her email.
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Have you ever hit 'send' on an email and realized you forgot to include a FollowUpThen address?
We're working on an experimental feature that would allow you to forward a message out of your inbox and receive a much more useful followup.
If you want to help create this feature, click this checkbox on your settings page. We'll handle the rest from there.You won't see much change in your followups yet, but you will be helping us build it by enabling it on your account.
We’ve all heard that old saying ‘The customer is always right’ and we all know that the customer is NOT always right! Customers often make completely unjustified complaints; so the question is – ‘what is the best way to deal with customer complaints: both real and unjustified’? Continue reading "The Right Way to Follow-Up on Customer Complaints"
As the amount of email and digital traffic ever increases, I think the human race is developing a 6th sense: mass marketing detection and filtration. Somehow we can sense if a real person took the time to send a single, personalized email to us and only us. Continue reading "Personal Email In an Age Of Clutter"
Imagine this – you call a company to purchase a new software tool that will help your company by leaps and bounds. You have just a few questions, though, before you feel confident about presenting the idea to your boss and colleagues. When you call, you have the opportunity to speak with a wonderful salesperson who helps you get the best answer to your question. The salesperson also mentions that they have a guide that goes into further detail in answering your question. They commit to sending to you shortly after the call. You are very pleased and hang up the phone ready to receive the document and present the idea to your boss.
There is an art to following up in sales – whether you are checking in with prospects or following up with clients. In either case, your message will be more well-received when you make it relevant for your prospect. Here are three ideas to help your sales followup emails shine: Continue reading "3 Followup Ideas For Sales Emails"