Have you ever hit 'send' on an email and realized you forgot to include a FollowUpThen address?
We're working on an experimental feature that would allow you to forward a message out of your inbox and receive a much more useful followup.
If you want to help create this feature, click this checkbox on your settings page. We'll handle the rest from there. You won't see much change in your followups yet, but you will be helping us build it by enabling it on your account.
We’ve all heard that old saying ‘The customer is always right’ and we all know that the customer is NOT always right! Customers often make completely unjustified complaints; so the question is – ‘what is the best way to deal with customer complaints: both real and unjustified’?
Continue reading "The Right Way to Follow-Up on Customer Complaints"
As the amount of email and digital traffic ever increases, I think the human race is developing a 6th sense: mass marketing detection and filtration. Somehow we can sense if a real person took the time to send a single, personalized email to us and only us.
Continue reading "Personal Email In an Age Of Clutter"
Imagine this – you call a company to purchase a new software tool that will help your company by leaps and bounds. You have just a few questions, though, before you feel confident about presenting the idea to your boss and colleagues. When you call, you have the opportunity to speak with a wonderful salesperson who helps you get the best answer to your question. The salesperson also mentions that they have a guide that goes into further detail in answering your question. They commit to sending to you shortly after the call. You are very pleased and hang up the phone ready to receive the document and present the idea to your boss.
Minutes go by. Hours go by. Days go by. You never receive the document. Continue reading "The #1 Reason You Never Closed Your “For Sure” Buyer"
There is an art to following up in sales – whether you are checking in with prospects or following up with clients. In either case, your message will be more well-received when you make it relevant for your prospect. Here are three ideas to help your sales followup emails shine: Continue reading "3 Followup Ideas For Sales Emails"
Entrepreneur.com published an article that discusses 10 habits that drain productivity.
Not surprisingly, the first 'drainer' on the list is our favorite thing - email. The key point is - if you expect to be productive, you can't check your email constantly. Continue reading "Don’t Let Email Kill Your Productivity"
FollowUpThen is Sharing the Love this Christmas by Giving Away Over $500 in Free Accounts
Join us for the 12 Days of FollowUpThen Holiday Giveaway - we're giving away 12 1-year FollowUpThen Professional accounts.
Customize FollowUpThen to fit your workflow.
New customization options, better documentation.
With the addition of one tiny input box on our settings page, we opened up a huge range of possibilities for customizing FollowUpThen to fit your workflow.
This new field on your settings page lets you apply an option to every followup scheduled.
For example, Continue reading "More Customization"
With a new, minimal, mobile-friendly followup design, better calendar integration, email-based actions and a quick followup shortcut, we are happy to say that your inbox is about to be a better place to get stuff done.
We've been busy these past couple weeks with some improvements. You may have already noticed some of them. Here are the highlights!
Continue reading "24hr Time Support, Cancel Shortcuts, Default Reminder Time and New Formats"
