The Right Way to Follow-Up on Customer Complaints

We’ve all heard that old saying ‘The customer is always right’ and we all know that the customer is NOT always right! Customers often make completely unjustified complaints; so the question is – ‘what is the best way to deal with customer complaints: both real and unjustified’?
Continue reading "The Right Way to Follow-Up on Customer Complaints"

The #1 Reason You Never Closed Your “For Sure” Buyer

Imagine this – you call a company to purchase a new software tool that will help your company by leaps and bounds. You have just a few questions, though, before you feel confident about presenting the idea to your boss and colleagues. When you call, you have the opportunity to speak with a wonderful salesperson who helps you get the best answer to your question. The salesperson also mentions that they have a guide that goes into further detail in answering your question. They commit to sending to you shortly after the call. You are very pleased and hang up the phone ready to receive the document and present the idea to your boss.

Minutes go by. Hours go by. Days go by. You never receive the document. Continue reading "The #1 Reason You Never Closed Your “For Sure” Buyer"

More Customization

Customize FollowUpThen to fit your workflow.
New customization options, better documentation.

Default Options

With the addition of one tiny input box on our settings page, we opened up a huge range of possibilities for customizing FollowUpThen to fit your workflow.

This new field on your settings page lets you apply an option to every followup scheduled.
For example, Continue reading "More Customization"

Following Up With Others: New, Improved and Improving!

Productive Teams

Scheduling followups for yourself is great. But being able to quickly set followup reminders for others can mean huge productivity gains.

And so, we've decided it was time to make some improvements to how the 'cc' feature works.

Continue reading "Following Up With Others: New, Improved and Improving!"