We’ve all heard that old saying ‘The customer is always right’ and we all know that the customer is NOT always right! Customers often make completely unjustified complaints; so the question is – ‘what is the best way to deal with customer complaints: both real and unjustified’? Continue reading "The Right Way to Follow-Up on Customer Complaints"
As the amount of email and digital traffic ever increases, I think the human race is developing a 6th sense: mass marketing detection and filtration. Somehow we can sense if a real person took the time to send a single, personalized email to us and only us. Continue reading "Personal Email In an Age Of Clutter"
Imagine this – you call a company to purchase a new software tool that will help your company by leaps and bounds. You have just a few questions, though, before you feel confident about presenting the idea to your boss and colleagues. When you call, you have the opportunity to speak with a wonderful salesperson who helps you get the best answer to your question. The salesperson also mentions that they have a guide that goes into further detail in answering your question. They commit to sending to you shortly after the call. You are very pleased and hang up the phone ready to receive the document and present the idea to your boss.
There is an art to following up in sales – whether you are checking in with prospects or following up with clients. In either case, your message will be more well-received when you make it relevant for your prospect. Here are three ideas to help your sales followup emails shine: Continue reading "3 Followup Ideas For Sales Emails"
With a new, minimal, mobile-friendly followup design, better calendar integration, email-based actions and a quick followup shortcut, we are happy to say that your inbox is about to be a better place to get stuff done.