FollowUpThen is and will always be an an ordinary email address just like any you would add to the ‘to’, ‘cc’ or ‘bcc’ fields. This simplicity is part of what makes FollowUpThen so appealing. However, as one graduates from a casual FollowUpThen user into an email-crushing productivity machine, this simple email address begins to show subtle facets, utility and usage techniques that suit even the most demanding email users. You also may find yourself in need certain features only when you reach a certain volume of followups.
One of these features is response detection, which cancels a followup if a reply is received before the reminder due date. This keeps your inbox clutter free when you are sending large numbers of emails to people who may not respond. To enable response detection, make sure you are on a premium plan and append “-r” to your date format. (Ex: email@example.com) – this tells FollowUpThen to cancel the reminder if a reply has been received.
Response detection requires a connection to your inbox so we can monitor your email headers for replies (Note: We only look for message-ids – subjects and bodies are not needed). Before now, we used a 3rd party, Context.io (their paid plan) to help broker this connection. This came with some advantages – simplicity of development and maintenance – and some disadvantages – lack of control, limited features and one more layer of complexity.
Today, I am happy to announce our new direct inbox connection system. It is faster, more robust, more flexible and, most importantly, opens door for some additional features that have been on our roadmap for a long time.
If you are using response detection currently, you will see a notice on message on your followups asking you to connect to the new system.
We migrated your earlier response listeners to this new system, making the transition to this new system seamless. The only thing you have to do to enable this new system is head over to the new new Inbox Connections page in your settings and connect your emails.
If you run into trouble or need help connecting please see this FAQ or contact us for help.
Feel free to contact us with any questions, comments of feedback!
New legislation regarding handling the digital information of European Union citizens goes into effect today. The regulation is called the General Data Protection Regulation, or GDPR for short.
This legislation provided a great opportunity to talk more about how we treat your data. In short…
As stated in our privacy policies, we are solely in the business of making people more productive. We do not broker data or otherwise monetize your personal information. Because of this fact, the GDPR has not created significant changes in how we handle personal data, in our security protocols or how we store information. We have, however, made some positive improvements.
Read the full article and contact us if you have any questions. If FollowUpThen has made your day more productive day, perhaps you can consider upgrading. Simply asking our customers to pay for a good product is the only way we make money, and, in our opinion, the most fair.
It’s now second nature to include a FUT in the BCC line of emails, and fully move on to my next task without having to remember to follow up…It gives me back mental energy for the task at hand. – Charlie Fehrman
This week we are happy to post an interview we did with Charlie Fehrman, a project manager with Midwest Remediation. Charlie uses FollowUpThen to coordinate the actions of insurance companies, repair technicians and property owners to restore homes and buildings that have been impacted by water or fire damage. Read on to see how he uses FollowUpThen to coordinate all of the moving parts necessary to fixing homes and making happy customers.
Charlie Fehrman with his wife, Debi – also a FollowUpThen user!
How do you (or your employees) use FollowUpThen in your business? As a Project Manager for a remediation/restoration company I get a full plate every day. There are customer calls, insurance submissions, and vendor quotes to send/manage. FollowUpThen makes this manageable and takes the stress of “remembering” off my plate. I can just send an email and BCC FUT to “remember” for me in 2 or 3 days, or use a recurring followup to keep reminding myself of an important action. It’s now second nature to include a FUT in the BCC line of emails, and fully move on to my next task without having to remember to follow up.
FollowUpThen helps me clear our my mental space to focus on important projects while capturing other important and creative ideas. – Julie Cohen
This post marks the beginning of a new theme for our followup.expert blog: user stories. FollowUpThen is such a flexible system, and there are so many ways to use it. Rather than hearing tips from us (software nerds), we thought it would be more productive to ask our users to share tips with each other. (If you’d like to share your story, get in touch! We’d love to hear from you.)
Julie Cohen Author. Speaker. Executive Coach.
For our first interview, I had the pleasure of connecting up with Julie Cohen, a successful business owner, author, speaker and executive coach to ask her about how she uses FollowUpThen.
As with many of our users, Julie finds FollowUpThen to be a better tool that to-do lists in many circumstances. For those of us that spend much of our day in our email inboxes, this makes a lot of sense – with autocomplete, a quick reminder is, after all, only a few seconds away.
Read on to see how Julie uses FollowUpThen to make sure ideas don’t slip through the cracks, manage an expanding business and stay on top of her email.
How do you use FollowUpThen? I recently launched a new part of my business – a year-long leadership development program that has a million moving parts. FollowUpThen allows me to make sure I don’t miss a detail, and keep on top of everything else that goes through my head.Continue reading
Help your friends and co-workers start 2016 on the right foot by introducing them to FollowUpThen. Anyone who signs up from your link gets a $5 credit toward a premium subscription. And, when they become a paying customer, you get a $5 on your account as well!
Visit your settings page to find a brand new affiliate section, complete with your very own affiliate link.
We’re issuing a limited number of referral credits for now, which will probably increase depending on how things go and feedback. Read on for the full details. Continue reading
Have you ever hit ‘send’ on an email and realized you forgot to include a FollowUpThen address?
We’re working on an experimental feature that would allow you to forward a message out of your inbox and receive a much more useful followup.
If you want to help create this feature, click this checkbox on your settings page. We’ll handle the rest from there.You won’t see much change in your followups yet, but you will be helping us build it by enabling it on your account.
We’ve all heard that old saying ‘The customer is always right’ and we all know that the customer is NOT always right! Customers often make completely unjustified complaints; so the question is – ‘what is the best way to deal with customer complaints: both real and unjustified’? Continue reading
As the amount of email and digital traffic ever increases, I think the human race is developing a 6th sense: mass marketing detection and filtration. Somehow we can sense if a real person took the time to send a single, personalized email to us and only us. Continue reading
Imagine this – you call a company to purchase a new software tool that will help your company by leaps and bounds. You have just a few questions, though, before you feel confident about presenting the idea to your boss and colleagues. When you call, you have the opportunity to speak with a wonderful salesperson who helps you get the best answer to your question. The salesperson also mentions that they have a guide that goes into further detail in answering your question. They commit to sending to you shortly after the call. You are very pleased and hang up the phone ready to receive the document and present the idea to your boss.
Minutes go by. Hours go by. Days go by. You never receive the document. Continue reading